Customer Satisfaction Ratings Steering the Ship
April 26, 2021 | All News | Corporate |

This year we launched our first written online Customer Satisfaction Survey to obtain constructive feedback on all elements of our business. We can then act upon these comments and continue to improve our products and services for our customers.

69% of our customers reported “High-Quality Products” as the most important attribute of a School and Teamwear supplier

As well as giving our customers a voice to raise any valid concerns. The survey also provides us with measurable insights into how important supplier attributes are; such as UK Stock Support, Ethical Sourcing, Product Style Longevity etc. Allowing us to focus more on the key areas that matter the most to our customers.

The first month generated a strong response with 90 surveys completed. Most likely incentivised by the grand prize of 3 x Hospitality Tickets at the Etihad Stadium that were on offer.

Hospitality Tickets

The randomly selected lucky winner of the March prize draw was Louise Renshaw from ClassworX.

Congratulations to Louise. Who like most respondents gave very constructive feedback. Identifying areas where we can improve on multiple fronts to better serve her, her business, and her customers. We appreciate all of this, and we would like to thank all those who have completed the survey so far in a similarly honest manner.

CSS Comp Winner

[Sales Executive Matthew Titchard presents Louise Renshaw of ClassworX with her prize]

If you would like to give your feedback and be entered into the next prize draw, then complete the short survey via the link below.

Over 90% of customers reported being ‘Very Satisfied’ with Chadwick Teamwear as their supplier

There has been a huge amount of positivity within the survey feedback we have received so far. However, we are aware that small things can have big impacts over time. So, if you feel we are missing a particular product or colour combination. Need to improve our customer portal, marketing & media support or could change the way we work in any way that will better serve your business, then do let us know by completing our customer satisfaction survey below.

[Customer Satisfaction Survey]

Brand Quality Teamwear
Brand Quality Teamwear
Brand Quality Teamwear
Brand Quality Teamwear